rossy
Rossy's Cleaning Inc.
FAQ

A regularly assigned team will clean my home?

Yes, as much as possible. The exception happens when your team member is sick, takes a day off work, or goes on
vacation on your scheduled cleaning day. Your cleaning will happen as scheduled. If two people normally clean your home
someone new comes to your home the new person knows what needs to be done. Our employees are uniformed and they
will not eat, drink, smoke or use any appliances or phone while inside your home.

Are you insured?
Yes, we are insured with liability  and car insurance.

Do I need to be home the day of cleaning?
Absolutely not. Some customers prefer to schedule cleaning appointments while they are at work, while others like to be at
home during the process. It is up to you.

What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other
household items.

How will you enter my home on my scheduled day of cleaning?
It's your choice. Many  customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems
can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for
you to give us a key and alarm codes.This is up to you, whatever you feel most comfortable with.

I must to sign a contract?
We know we must earn your trust and approval each time we visit your home. That is why Rossy's Cleaning . does not ask
you to sign a contract.  We appreciate when you let us know how we can serve you better.

What time will Rossy's Cleaning be at my home?
Our normal workdays are Monday through Friday from 7:30 am to 4:30 pm.  hours 7:30 to 9:30 , 9:30 to 11:30 11:30 to
2:00pm pm
2:00 to 3:00 pm. While in most cases it is not possible to give a specific time  to arrive, we will make every effort to meet your
needs.


What if something is damaged during the cleaning?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning,
Rossy's cleaning will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will
be filed.


Do I need to provide cleaning supplies ?
No. Rossy's Cleaning  brings all the equipment and normal cleaning supplies, we ask you to provide vacuum cleaner, if not
we use ours.

What about holidays or changing a scheduled cleaning visit?
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a
scheduled cleaning visit we appreciate a 48-hour notice. When short notice is given, we may need to charge a fee if the
team cannot be reassigned.

How do I pay for the service?
Most customers find it convenient to simply leave a cash or  check in the kitchen countertop  Payment is made on the day of
each cleaning visit.

What should I do if I am unhappy with a cleaning?
Please call the office immediately if there is a problem with a cleaning. Our phone number is (239) 601-3202  and we come
back and re-clean the part that was missing. Our goal is to resolve any problem within 48 hours.  Let us know how we are
doing. Communication is very important.
Here at Rossy's Cleaning services we not only provide domestic  and commercial cleaners who will leave your home and office  cleaning and shining; we also care for the   environment as a whole by    
supplying each cleaner with a range of environmentally  friendly   products. Our eco-friendly  cleaning   services are   ideal for home and  office cleaning, end of tenancy   cleaning   and  after party cleaning,  in
and   around the South  West Florida area.

Rossy's Cleaning’s belief is that our commitment to providing a cleaning service that    is kind to both your environment as well as the greater environment   sets us apart  from other     domestic and commercial
cleaners in the area.     We  know that not only will our conscientious home and office cleaners leave you with clear air to renew, rejuvenate and improve your sense of wellbeing, but  our green cleaning policy
will  also leave you with a clear conscience!

For us,
natural cleaning products are the best way to care for your   home, whilst also  doing your bit for the environment however, clients are free  to supply their  own   choice of cleaning products to their
cleaner.  Please  let us  know your preference   when booking your cleaning service.

Aromatherapy cleaning
we  offer  a environment- friendly  cleaning   for    your  home all natural cleaning products that not only clean marvellously   well  but  actually smell good. And now     we our     proud to provide  our program
"Helping someone with cancer"

Because we care so much about my clients, their families and    my own health and the health of my employees, I completed    aromatherapy   classes and I spend hours, days, and weeks doing research on   
natural products  that not only     cleans well but  also leaves my customers houses filled with wonderful scents  and also leaves their home with a good agent  prepared to fight  viruses that are currently
common today.

Cleaning   with    essential   oils     helps   your children   breath well and  helps them have sweet dreams,  and what  is the cause of  this?...   The answer is Essential Oil of  Lavender, incredible...right? But is
true, you can take a look at the health section (in one of the tabs) to learn more about this terrific flower, and its therapeutic qualities,which include    the following: bactericide, sedative, analgesic, antispasmodic,
anticonvulsive, antidepressive,  antiseptic, diuretic, insect repellent (I use it in my home and the    insects are gone!)   antirheumatismal,    parasitc,   and  antimigraine. AROMATHERAPY  GUIDE by  Ann Berwick